What if I buy a support pack for one thing and find I need other services, can I use my existing support pack for something different?

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Yes, you can. If you buy a Platinum support pack for Matrix development for instance, you can also use it for design services at the Platinum rate for those services. We will credit you with additional hours to make up the difference in price. If the other services are more than the ones you originaly bought, we will deduct hours accordingly.All we ask is that you use the majority of the hours for the purpose you bought them. We can be flexible.